Frequently Asked Questions
What is IndiePix?
IndiePix is a new e-store and online service created for the independent film community. We are a group of home video experts, information design professionals, media arts specialists, and most importantly, committed supporters of independent film. Our online retail catalog consists of independent arthouse, foreign, and documentary films available to purchase on DVD. We are headquartered in New York City. For more about us, please see about indiepix.
What is IndiePix DVD?
IndiePix DVD is an online distribution venture dedicated to publishing the works of independent filmmakers worldwide. We offer non-exclusive licensing agreements to manufacture DVDs and sell them online through our website, www.IndiePixFilms.com. For more about IndiePix DVD, please refer to the submit your film section of our site.
How do I buy movies at IndiePix?
To buy films on DVD at IndiePixFilms.com, you must first register as an IndiePix member with a reliable email address and chosen password. Registration is free. To add an item to your shopping cart, simply click on the 'add to cart' button alongside the film title of your choice. You can view the status of your shopping cart at any time by clicking on the link for view cart. You will be prompted for other necessary customer information during the checkout process. You will receive confirmation of your order upon checkout.
How do I change or check on my order?
To cancel or change an order, please send your request through the Contact IndiePix page or click here. We will do our best to apply the change to your order before it has been fully processed. You can check on the status of your order through the My Account section of the IndiePix site or for more information, or contact us directly here. Please include your full name and order number.
What about backorders?
IndiePix will not always have the DVD title you have ordered immediately available. If stock is not available, it will be ordered as needed per your request. If a backorder exceeds 30 days, we will request instruction from you as to whether you wish to maintain the order or cancel it. You will not be charged any fee for canceling an order. At 60 days, any outstanding backorder must be canceled.
What is your Shipping Policy?
Most orders are processed and shipped within 24-48 hours. Your credit card will not be charged until your order is ready to ship. You will not be charged for selected items that are out of stock. Any such items will be backordered and shipped as soon as they become available (see details above). We will contact you via email should we need to verify any information or request further instruction regarding your order.
For domestic orders we offer three shipping methods: US Standard ($2.75, 7-10 business days), US Expedited ($6.00, 3-6 business days), and US Express (prices vary, 1-2 business days). All three methods can ship to Alaska, Hawaii, Puerto Rico, and the US Virgin Islands in addition to the Continental US. Please note that US Express does not ship to APOs (Army Post Offices). All three shipping methods come with tracking (except for US Standard to an APO). The respective fees are based on a single unit order. There will be a charge of $1.50 for each additional item per order.
For our Canadian customers we offer two shipping methods: Canada Standard ($6.00, 9-15 business days) or Canada Expedited ($10.00, 5-8 business days). These shipping fees are based on a single unit order. There will be a charge of $2.00 for each additional item per order.
Note: Non-U.S. residents may be subject to import duties and taxes which are levied once a shipment reaches your country of residence. Additional charges for customs clearance must be borne by you. We have no control over these charges and we cannot predict what they may be. Customs policies vary and you should be aware of potential border fees upon receipt of shipment.
Because we are based in New York City, we are required to charge sales tax on orders that have a New York State shipping destination. The sales tax rate on these orders is currently 8.625%. Tax is applied to the entire cost of the order including shipping and handling.
IndiePix accepts the following major credit cards for payment of goods and services: Visa, MasterCard, American Express, and Discover. We do not accept cash, checks, or money orders for DVD purchases.
Card Verification Value (CVV)/Card Validation Code (CVC2) is a unique value encoded on the magnetic stripe of a credit card used to validate card information during the authorization process. Card Verification Value 2 (CVV2) is a code derived by the card issuer and indent-printed on the signature panel to the right of the account number. The CVV2/CVC2 is used to deter fraudulent use of an account number in a non-face-to-face environment. This number is typically three or four digits in length.
Several DVD regions (locales, zones) have been defined and each one is assigned a number or 0 or All. Players and discs are generally identified by their region number. DVDs available at IndiePixFilms.com are either DVD Region 1 or DVD Region 0/All unless otherwise noted. When purchasing from us, please make note of which DVD Region your desired title is formatted for. The current DVD regions are as follows:
0 or All
Uncoded and can be played Worldwide
Canada, United States, U.S. Territories
Egypt, Europe, Greenland, Japan, Middle East, South Africa
Hong Kong, South East Asia, South Korea, Taiwan
Australia, Caribbean, Central America, Mexico, New Zealand, Pacific Islands,
Africa, Eastern Europe, India, Mongolia, North Korea, Russia
Special international venues (e.g. airplanes, cruise ships)
IndiePix accepts returns of defective items only. We do not accept returns for DVDs that cannot be played due to incompatibilty of region format. We trust that our customers make informed decisions regarding their DVD purchases and therefore, we do not facilitate returns based on personal dissatisfaction with content. If you receive an incorrect item, do not open it (i.e. remove the shrink-wrap). We cannot provide refunds for opened, non-defective items. If you receive a defective or damaged item, please follow the return instructions on the enclosed packing slip. Promptly return the item within 30 days to receive full credit.This DVD won't play on my computer.
We cannot guarantee that DVDs sold at IndiePixFilms.com will play properly on every type of computer set-up. It is recommended that all DVDs be viewed with a standard DVD player.Do you sell user information?
Don't see your question here? Feel free to Contact Us directly.Customer Feedback
Comments and suggestions are always welcome. If you have questions or concerns regarding IndiePix and our services, please contact us here.
Last updated November 10, 2009.