IndiePix, Celebrating Independent Film

Frequently Asked Questions

What is IndiePix?

What is IndiePix DVD?

How do I buy movies at IndiePix?

How do I change or check on my order?

What about backorders?

What is your Shipping Policy?

What are your U.S. shipping options?

What about shipping to Canada?

Do you charge sales tax?

What are my payment options?

What is a CVV2 number?

What are the Terms and Conditions for gift certificates?

Is ordering safe at IndiePixFilms.com?

How does your site use cookies?

What are DVD regions?

What is your Return Policy?

This DVD won't play on my computer.

Do you sell user information?

This FAQ doesn't answer my question.

Customer Feedback

What is IndiePix?

IndiePix is a new e-store and online service created for the independent film community. We are a group of home video experts, information design professionals, media arts specialists, and most importantly, committed supporters of independent film. Our online retail catalog consists of independent arthouse, foreign, and documentary films available to purchase on DVD. We are headquartered in New York City. For more about us, please see about indiepix.

What is IndiePix DVD?

IndiePix DVD is an online distribution venture dedicated to publishing the works of independent filmmakers worldwide. We offer non-exclusive licensing agreements to manufacture DVDs and sell them online through our website, www.IndiePixFilms.com. For more about IndiePix DVD, please refer to the submit your film section of our site.

How do I buy movies at IndiePix?

To buy films on DVD at IndiePixFilms.com, you must first register as an IndiePix member with a reliable email address and chosen password. Registration is free. To add an item to your shopping cart, simply click on the 'add to cart' button alongside the film title of your choice. You can view the status of your shopping cart at any time by clicking on the link for view cart. You will be prompted for other necessary customer information during the checkout process. You will receive confirmation of your order upon checkout.

How do I change or check on my order?

To cancel or change an order, please send your request through the Contact IndiePix page or click here. We will do our best to apply the change to your order before it has been fully processed. You can check on the status of your order through the My Account section of the IndiePix site or for more information, or contact us directly here. Please include your full name and order number.

What about backorders?

IndiePix will not always have the DVD title you have ordered immediately available. If stock is not available, it will be ordered as needed per your request. If a backorder exceeds 30 days, we will request instruction from you as to whether you wish to maintain the order or cancel it. You will not be charged any fee for canceling an order. At 60 days, any outstanding backorder must be canceled.

What is your Shipping Policy?

Most orders are processed and shipped within 24-48 hours. Your credit card will not be charged until your order is ready to ship. You will not be charged for selected items that are out of stock. Any such items will be backordered and shipped as soon as they become available (see details above). We will contact you via email should we need to verify any information or request further instruction regarding your order.

What are your U.S. shipping options?

For domestic orders we offer three shipping methods: US Standard ($2.75, 7-10 business days), US Expedited ($6.00, 3-6 business days), and US Express (prices vary, 1-2 business days). All three methods can ship to Alaska, Hawaii, Puerto Rico, and the US Virgin Islands in addition to the Continental US. Please note that US Express does not ship to APOs (Army Post Offices). All three shipping methods come with tracking (except for US Standard to an APO). The respective fees are based on a single unit order. There will be a charge of $1.50 for each additional item per order.

What about shipping to Canada?

For our Canadian customers we offer two shipping methods: Canada Standard ($6.00, 9-15 business days) or Canada Expedited ($10.00, 5-8 business days). These shipping fees are based on a single unit order. There will be a charge of $2.00 for each additional item per order.

Note: Non-U.S. residents may be subject to import duties and taxes which are levied once a shipment reaches your country of residence. Additional charges for customs clearance must be borne by you. We have no control over these charges and we cannot predict what they may be. Customs policies vary and you should be aware of potential border fees upon receipt of shipment.

Do you charge sales tax?

Because we are based in New York City, we are required to charge sales tax on orders that have a New York State shipping destination. The sales tax rate on these orders is currently 8.625%. Tax is applied to the entire cost of the order including shipping and handling.

What are my payment options?

IndiePix accepts the following major credit cards for payment of goods and services: Visa, MasterCard, American Express, and Discover. We do not accept cash, checks, or money orders for DVD purchases.

What is a CVV2 number?

Card Verification Value (CVV)/Card Validation Code (CVC2) is a unique value encoded on the magnetic stripe of a credit card used to validate card information during the authorization process. Card Verification Value 2 (CVV2) is a code derived by the card issuer and indent-printed on the signature panel to the right of the account number. The CVV2/CVC2 is used to deter fraudulent use of an account number in a non-face-to-face environment. This number is typically three or four digits in length.

What are the Terms and Conditions for gift certificates?

Gift certificates and unused portions of gift certificates expire one year from the date of issuance. Gift certificates must be redeemed through IndiePix at www.IndiePixFilms.com toward the purchase of products listed in our online catalog. Gift certificates cannot be used to purchase gift certificates, are not redeemable for cash, and cannot be returned for a cash refund. If the order exceeds the amount given, the recipient must pay for the balance with a credit card. We are not responsible for lost or stolen gift certificates. Gift certificates and their use at www.IndiePixFilms.com are subject to our general Privacy Policy and Legal Notice.

Is ordering at IndiePixFilms.com safe?

This website has security measures in place to protect the loss, misuse, and alteration of the information under our control. To protect your personal information, IndiePix uses SSL (Secure Sockets Layer) encryption. SSL is an Internet-approved standard in security. Our secure server ensures that any user information transmitted to us is safeguarded against unauthorized access. For more information, please review our Privacy Policy.

How does your site use cookies?

As you shop at IndiePix, the site uses its cookies to differentiate you from other shoppers so that your shopping cart is only available to you. Cookies prevent signing in more than necessary as well. They do not allow us to gather any personal information about you and we do not store any personal information that you provided to us in your cookies. Occasionally, we will use cookies to improve site usability and navigation methods in an effort to better serve visitors to our site.

What are DVD regions?

Several DVD regions (locales, zones) have been defined and each one is assigned a number or 0 or All. Players and discs are generally identified by their region number. DVDs available at IndiePixFilms.com are either DVD Region 1 or DVD Region 0/All unless otherwise noted. When purchasing from us, please make note of which DVD Region your desired title is formatted for. The current DVD regions are as follows:

0 or All

 Uncoded and can be played Worldwide

 NTSC and PAL discs must be played on their respective compatible players

1

 Canada, United States, U.S. Territories

2

 Egypt, Europe, Greenland, Japan, Middle East, South Africa

3

 Hong Kong, South East Asia, South Korea, Taiwan

4

 Australia, Caribbean, Central America, Mexico, New Zealand, Pacific Islands,

 South America

5

 Africa, Eastern Europe, India, Mongolia, North Korea, Russia

6

 China

7

 Reserved

8

 Special international venues (e.g. airplanes, cruise ships)

What is your Return Policy?

IndiePix accepts returns of defective items only. We do not accept returns for DVDs that cannot be played due to incompatibilty of region format. We trust that our customers make informed decisions regarding their DVD purchases and therefore, we do not facilitate returns based on personal dissatisfaction with content. If you receive an incorrect item, do not open it (i.e. remove the shrink-wrap). We cannot provide refunds for opened, non-defective items. If you receive a defective or damaged item, please follow the return instructions on the enclosed packing slip. Promptly return the item within 30 days to receive full credit.

This DVD won't play on my computer.

We cannot guarantee that DVDs sold at IndiePixFilms.com will play properly on every type of computer set-up. It is recommended that all DVDs be viewed with a standard DVD player.

Do you sell user information?

IndiePix does not sell your information. We generally use personal information for the purposes of administering and expanding our business activities, providing customer service, and making available other products and services to our current and prospective clientele. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and specials offers or promotions. You may contact us at any time if you do not wish to receive such notifications, or if you have any other concerns about our Privacy Policy.

This FAQ doesn't answer my question.

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Customer Feedback

Comments and suggestions are always welcome. If you have questions or concerns regarding IndiePix and our services, please contact us here.



Last updated November 10, 2009.